Terms & Conditions
Effective September 29, 2026 · Version 2026-09-29.1
These terms explain how Burns Handyman & Remodeling LLC (BH&R LLC) handles requests submitted through its online project questionnaire. In these terms, “user” means the person completing or saving the request. Users should read these terms before submitting.
1. Online range and actual estimate
BH&R LLC provides free estimates. Receiving, reviewing, or declining an estimate does not create an estimating or design fee. Choosing another contractor does not, by itself, create a charge.
The range shown after a questionnaire submission is an early planning figure calculated from the project details and approximate measurements the user provides, using BH&R LLC’s current saved rates and reference data. It is not a final estimate, quote, offer to perform work, or guaranteed price. For projects estimated through this questionnaire, BH&R LLC will prepare the actual estimate after a scheduled consultation and review of the site, verified measurements, scope of work, material selections, access, and visible conditions. Hidden conditions or later scope changes may affect the price. BH&R LLC will send the client a written project estimate for review. Work on that project will begin only after the client authorized to approve it has approved the scope and estimated price and both parties agree to proceed.
Some smaller jobs are arranged directly with BH&R LLC without this questionnaire or a formal written estimate. These terms do not require an estimate for every job. For those separately arranged jobs, the work and its price or pricing method are agreed upon directly before work begins.
2. Requesting a consultation
Submitting the form asks BH&R LLC to review the user’s project and contact the user about next steps. It does not book an appointment, guarantee availability, or authorize work or charges. Any consultation time and any project agreement must be confirmed separately. A response sent through a private estimate link records a request to proceed; BH&R LLC will confirm the client’s authorization and project details separately.
3. Information the user provides
BH&R LLC collects the user’s name, phone number, project address, optional email, project details, answers, measurements, and any photos, plans, or videos the user chooses to send. This information is used to save and review the request, prepare an online planning range and later estimate, discuss the project, and keep related business records. BH&R LLC may contact the user at the phone number or email provided about this request. Agreeing to these terms does not enroll the user in promotional calls or messages.
Users should provide only information they are authorized to share. The form and attachments should not include Social Security numbers, payment card details, account passwords, or other unrelated sensitive information.
4. Files and assisted review
The user’s attachments are stored with the request or saved draft. If available, an AI service may receive the project description and supported photos or PDFs to identify visible details that could affect the work. Videos are saved for BH&R LLC’s review but are not sent through that automated attachment review. An AI observation does not verify measurements, diagnose hidden conditions, or set the price. Website, storage, and AI service providers may process information as needed to run this request service. Submitting photos, plans, or videos does not grant BH&R LLC permission to publish them as advertising or portfolio examples.
5. Saved drafts and private links
Each saved draft has its own private link. Anyone with that link can open and continue that user’s draft and view any photos or attachments added to it. Users should keep their links secure and contact BH&R LLC if a link was shared unintentionally. A submitted request also has its own private project link, which should be kept secure.
6. Access, retention, and questions
BH&R LLC and the service providers needed to operate this site may access request information for the purposes described above. Request and draft information is kept for business and service purposes; no automatic deletion date is promised here. Some records may need to be kept for legitimate business or legal reasons. BH&R LLC will not use submitted project photos, plans, or videos as public examples of completed work without separate permission.
For questions about these terms or the handling of personal information, requests to correct or delete information, or concerns about a shared private link, the user may email BH&R LLC at burnshomerepairman@gmail.com.
7. Detailed drawings and permission for use by another contractor
Detailed drawings, layouts, blueprints, specifications, and related plans prepared by BH&R LLC and supplied for client review are provided to help the client evaluate our proposal. They may not be copied or distributed to another contractor, or used for competitive bidding, fabrication, or construction by others, without BH&R LLC’s prior written authorization. This restriction concerns BH&R LLC’s detailed documents; it does not apply to the user’s own photos, measurements, or plans, or documents supplied by another professional. It does not prevent the client from obtaining independent measurements, designs, or estimates from other contractors without using BH&R LLC’s plans.
A client who wants permission to share or use BH&R LLC’s detailed plans with another contractor may request an optional plan-use agreement. The fee, permitted use, recipients, and documents to be released must be agreed upon in writing before authorization is granted. No plan-use fee is set or charged by this questionnaire. Agreeing to these terms, receiving an estimate, or deciding not to proceed with BH&R LLC does not purchase plan-use permission or authorize a fee. There is no separate design fee merely for hiring BH&R LLC to perform the proposed work.
Drawings marked “NOT RELEASED FOR FABRICATION” remain review documents and must not be used as fabrication or construction instructions until the necessary field measurements, construction details, materials, and hardware have been verified and an appropriate release has been provided. Payment of a plan-use fee alone does not remove that restriction or certify the drawings as ready to build.
8. Changes to these terms
BH&R LLC may update these terms for future requests. The version accepted when a user submits a request is recorded with that request. An online request does not replace any later written estimate or project contract.